FAQ

❓ Frequently Asked Questions – Chaandbeni 🧵 1. What kind of products do you sell? We specialize in handmade hair accessories, including scrunchies, clips, hairbands, Juda pins, and seasonal festive collections. Every piece is handcrafted with love using premium materials. 🎨 2. Are all your products handmade? Yes! Every Chaandbeni accessory is 100% handmade by skilled artisans. Slight variations make each item unique and one-of-a-kind 🚚 3. Do you offer nationwide delivery? Yes, we ship across India using trusted courier partners. Orders are usually dispatched within 1–3 working days. 🕒 4. How long will it take to receive my order? After dispatch, most orders are delivered in 3–7 business days, depending on your location. you will receive a tracking link once shipped. 🔁 5. What is your return policy? We follow a strict no return, no exchange policy. Since all our products are handcrafted and often made-to-order, we do not accept returns or exchanges. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and unboxing video for resolution. 💰 6. Do you offer Cash on Delivery (COD)? Yes, COD is available for select pincodes. A small additional COD fee may apply. 📸 7. Can I request custom or bulk orders? Absolutely! We accept customizations for bridal sets, gifting, and bulk orders. Please DM us on Instagram or email at chaandbeniofficial@gmail.com with your requirements. 📦 8. How do I track my order? You will receive a tracking link via SMS or email after dispatch. If not received, contact us with your order number. 🎁 9. Do you offer gift wrapping? Yes! Add a note at checkout or contact us for gift packaging options. 🛑 10. Do you accept cancellations? Orders can be cancelled within 12 hours of placing them. Once shipped, cancellation is not possible. 📞 11. How can I contact you? You can reach us via: 📧 Email: chaandbeniofficial@gmail.com 📷 Instagram: @chaandbeni 📱 WhatsApp: 7980858073