Terms & conditions

Effective Date: 25/5/25

Welcome to CHAANDBENI! 

These Terms and Conditions govern your use of our website located at [https://chaandbeni.in/] and your purchases of our handmade hair accessories. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

 1. About Us CHAANDBENI is a brand specializing in unique, handmade hair accessories. Each product is carefully handcrafted and made to order with love and attention to detail.

2. Orders and Payments All orders must be placed through our website. Full payment must be made at the time of purchase. We do not offer Cash on Delivery (COD). Accepted payment methods include [list of accepted payment options, e.g., UPI, Credit/Debit Cards, Net Banking, etc.].

 3. No Returns or Exchanges Due to the handmade and personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order is confirmed. Please review all product details and confirm your order before proceeding to checkout.

4. Order Cancellations We do not allow cancellations after the order has been placed. If you have made an error in your order, please contact us immediately at chaandbeniofficial@gmail.com, and we will try to assist you before the order goes into processing.

5. Shipping Policy We ship across India (or list countries if shipping internationally). Orders are typically processed within [2–5] business days and shipped thereafter. Shipping times may vary depending on your location. You will receive a confirmation and tracking number once your order has been shipped.

6. Damaged or Incorrect Items If your product arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and offer a resolution if applicable.

7. Intellectual Property All content, including product designs, images, text, logos, and graphics, is the property of CHAANDBENI and is protected by copyright and trademark laws. You may not use or reproduce any content without our written consent.

8. Limitation of Liability CHAANDBENI is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

9. Changes to These Terms We reserve the right to modify or update these Terms and Conditions at any time without prior notice. The most current version will always be available on this page.

10. Contact Us If you have any questions about these Terms and Conditions, please contact us at: Email: chaandbeniofficial@gmail.com Phone: 7980858073 Address: Talikhola Mamudpur Naihati North 24 pgs 743166