Return & Cancellation Policy
Thanks for purchasing our products at https://chaandbeni.in/
In order to be Eligible for a refund, you have to return the product within 5 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. You will need to inform our team within 24 hours of delivery of the product via chaandbeniofficial@gmail.com
Please Note : We will Not Exchange/Return Product Bought During Sale or Special Discount & Coupan Code . Clearance Sale item are not Returnable.
We offer one refund methods for your convenience:
Bank Transfer:
Receive approximately 85% of the product price due to processing fees. A ₹200 return pickup charge will apply. (Please note, the return charge may vary depending on the size and weight of the item.)
How To get Refund & process ?
Once we Approve Return. Then our Team Rise Reverse Pickup Request via Logistic Partner. & its will be done 2-3 business Days. Once Your Return Reverse pickup done by our logistics partner and item/product delivered to our wheelhouse our team verify product condition.
After the process our team contact you via call/WhatsApp or email for Amount Refund Purpose & Amount Credit Your Account in Next 2-3 Business Days.
Note : Payment Refund By Google Pay, Paytm , PhonePe, Bank Transfer,upi Only. We Are Not Providing Cash Back.
You can return products purchased from chaandbeni.in within the specified return/exchange period of 5 Day
1.Contact customer care for a 'Return Request'. Keep the item ready for pick up or ship it to us basis on the return mode.
2. We offer pick-up facility in selected locations basis our courier serviceability.
3.If reverse pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select the schedule a pick up,please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our courier partner may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our warehouse.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. We will send you a confirmation as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.
Note:in the way of self ship customer need to bear shipping charges.company will be not bear any kind return shipping cost.
After we receive your item, our team of professionals will inspect it and process your refund. If the payment mode was Cash On Delivery (COD) or any other mode we will refund the money to the Bank Account. Refund amount in processing charge will be (Rs.200 Return Reverse Pickup Charge ) As per Company Policy apply. Typically refunds take 3-5 Business days to get reflected in Bank Account.
If the product is damaged in any way, or you have initiated the return after 5 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
*Exchange policy*
*For Exchange Charge Applicable Rs 200/-*
*(Logistics Reverse Pic up & New Dispatch Charge both including)*
Once we approve exchange our courier person come and pic up the shipment..
Once we received your return parcel our team verify our products & contact you in whatsApp & we share gpay/paytm number for Rs 200 charge.
Once pay done we will dispatch your exchange New item. *Note: This Process Time 5-7 working days.
Need Assistance?
If you have any questions or need help with returns, exchanges, or cancellations, don’t hesitate to reach out to us at chaandbeniofficial@gmail.com or call us at 9810450143. We are here to assist you!
Thank you for shopping with chaandbeni!
Order Cancellation Policy
You may cancel your order anytime before it is dispatched from our warehouse. If the item has already been delivered, please follow the return process outlined above.