Refund Policy

At Chaandbeni, we strive to provide you with quality products and an exceptional shopping experience. Please read our comprehensive return and refund policy to understand the procedures and conditions related to returns and refunds.

1. No Returns or Refunds: - We regret to inform you that we do not entertain returns or issue refunds for any products.
2. Claims Procedure: - In the rare event that you need to make a claim, we require an uncut, unedited video of the unboxing process, demonstrating the condition of the received package. 
3.  Damages Claim: - For claims related to damaged products, we insist on a video proof showcasing the unboxing process, highlighting the damages incurred. This ensures a fair and transparent assessment. 
4.  Missing Products Claim: - If you claim a product is missing, provide a video of the unboxing, revealing the contents of the package. This uncut footage serves as evidence for our investigation. 
5.  Exclusions: - Unfortunately, we do not accept returns or issue refunds for gift cards or items purchased during promotional sales. 
6.  Sole Right of Decision: - The ultimate discretion for all claims, including damages and missing items, rests solely with Chaandbeni. Our decision is final and binding. 
7.  Submission of Claims: - All claims must be submitted within 7days from the date of order delivery. 
8.  Contact Us: - For any concerns or to initiate a claim process, please contact our customer support at Chaandbeni@gmail.com with your order details. You can also WhatsApp us on 7980858073.
9.  **Note:** Chaandbeni reserves the right to update, modify, or change this policy without prior notice. It is recommended to review our policies periodically. Thank you for choosing Chaandbeni. We appreciate your understanding and cooperation regarding our return and refund procedures.